Refund policy
Return & Refund Policy
At Drop Society, we want you to love your purchase. If something isn’t right, we’re here to help.
Returns
Returns are accepted within 14 days of delivery.
To be eligible for a return, items must:
- Be unused, unopened, and in their original condition
- Include original packaging, tags, and accessories
- Be accompanied by proof of purchase
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Blind Boxes & Mystery Items
Because blind boxes and mystery products contain random items, opened blind boxes are final sale and cannot be returned or exchanged based on the character, style, or variation received.
Unopened blind boxes may be eligible for return within the standard 14-day return window.
Non-Returnable Items
The following items are not eligible for return:
- Opened blind boxes or mystery products
- Clearance or final sale items
- Customized items
- Items that have been used, damaged after delivery, or returned without original packaging or components
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original method of payment. Original shipping charges are non-refundable unless the return is due to an error by Drop Society.
Processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Orders
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.
Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
If approved, Drop Society will cover any necessary return shipping costs.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided the order has not already been fulfilled or shipped.
Once an order has entered fulfillment or has shipped, it can no longer be canceled and must follow the return process outlined above.
Contact Us
For return or refund questions, please contact: